Strategic & organisational effectiveness
How do we make sure that our everyday decisions and actions support our business goals?
Engage stakeholders so they are helping you achieve
Identify what you should measure, report and talk about regularly
Build and rebuild your service experience so that you deliver the promises made to customers
Find people who are a good cultural fit for your business
Make structures work for you rather than against you
Create a line of sight between individual effort and your organisation’s goals
Kind words
Brass Tacks gave us a ‘North Star’ towards which we could orient our purpose. This has meant everything in terms of our strategic guidance.
The process is so logical it’s profound. We’re now more motivated, focused and laser-clear as a result of working with Brass Tacks.
We know what we’re shooting for and what we have to do to get there. We’re on our way to doubling revenue this year. This is powerful stuff.
Malinda Sanna
Founder of Spark
